TERMS AND CONDITIONS. Effective date: 1st March 2025
Welcome to jaynechard.com. These Terms and Conditions govern your use of our website and the purchase of books through our online store. By placing an order, or simply visiting the site, you agree to be bound by these terms.
1. About Us
This website is operated by Chapters Crime Press trading as jaynechard.com.
You can contact us at: chapterscp@icloud.com
2. User Contributions
If the website allows you to submit content (e.g. reviews, comments, or messages), you agree:
- Not to post anything illegal, defamatory, or offensive.
- That you grant us a non-exclusive, royalty-free license to use, reproduce, and display your submissions.
We reserve the right to remove any content at our discretion.
3. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those websites and encourage you to review their terms and privacy policies.
4. Disclaimer of Warranties
This website and its content are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied, regarding the operation of the site or the information, content, or materials included on it.
5. Eligibility to Purchase
To purchase from this website, you must be:
At least 18 years old, and
Residing in the United Kingdom (we only ship to UK addresses)
6. Products
We currently sell paperbacks, but in the future may also sell digital ebooks (where applicable). All descriptions and prices are correct at the time of publishing but are subject to change without notice.
7. Ordering Process
Orders are placed through our secure online checkout system.
You will receive an order confirmation email once your purchase is complete.
We reserve the right to reject or cancel any order at our discretion (e.g., if a product is unavailable or an error occurred).
8. Pricing and Payment
All prices are in GBP (£) and include VAT (where applicable).
Payment must be made at the time of purchase using our accepted payment methods.
We use secure third-party payment processors such as Stripe or PayPal to handle transactions.
9. Delivery
We only deliver to UK addresses.
Standard delivery times are 3–7 working days from dispatch.
Delivery charges are shown at checkout.
We are not responsible for delays caused by postal or courier services.
10. Returns and Refunds
- We do not accept returns. on either paperback once purchased or digital products once downloaded, unless the file is faulty or cannot be accessed.
11. Cancellations
You may only cancel your order before it is dispatched. Once dispatched the order cannot be cancelled.
To cancel, please email us at chapterscp@icloud.com quoting your order number.
12. Intellectual Property
All content on this site, including images, book descriptions, and branding, is the property of Chapters Crime Press and may not be used or reproduced without permission.
13. Privacy Policy
We are committed to protecting your personal data. Please refer to our Privacy Policy for information about how we collect, use, and store your information.
14. Limitation of Liability
We do our best to ensure that our products and services are accurate and reliable, but we do not accept liability for:
Any loss or damage arising from your use of this website
Delays or failures caused by circumstances beyond our control
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.